Frequently Asked Questions

Below are some of the common questions I get from week to week, so I thought I would do a FAQs section to help address some of your concerns.

Q: How Do I Get Support?

A: Please review the extension's documentation tab on the extension's product page first.
Support for our extensions is provided via our online support ticket system.

Q: What Is Include In Your Subscription?

A: With each of the subscription types you will get unlimited* software updates/downloads, these include extension bug fixes/patches, and new features. You will also have access to unlimited* email support.

* Within your subscription's time frame (1 month or 12 month subscription).

Q: What happens when my subscription expires, will my extension still work?

A: YES, your extension will still function as normal, you will no longer have access to software updates or email support.

Q: Do You Offer Refunds?

  1. As long as the extension has not been downloaded, we can issue a refund.
  2. If you have already downloaded the extension, we will refund you only when there is an unsolvable bug. In this case the granted license expires, and a refund is issued.
  3. If there is an error in the extension making it unusable, you must give us the chance to fix it, before you ask for a refund.
  4. We are not responsible for malfunctions of our extension if other 3rd party extensions or own modifications (i.e. in templates, components, plugins) are involved in the malfunction.
  5. We are not responsible for malfunctions of our extension if your system does not meet the stated minimum requirements (PHP 5.6+, mySQL 5.1+, Joomla! 3.x+).

Pre-Sales Questions

Do you have pre sales questions or concerns about any of our extensions? Please feel free to drop us a message, we try to reply to all inquiries within 24-48 hours.

"I will never share, trade or sell any of my customer's personal information, EVER!  Personally, I hate it when companies do this to me, I will not do this to my customers."

Christophor S. Wilson
Director of web development